Global Travel Service
+ GBP£6 call credit
If you are going on holiday overseas then the Global Travel service is for you.
Save up to 70% on international roaming rates and avoid the hidden costs of roaming (such as receiving calls, listening to voicemail and calling Customer Service).
Make it easy for family and friends to keep in touch - it is free for them to call you!
Got an iPad or iPhone? Need a Micro or Nano SIM?
Standard, Micro and Nano SIM cards are available for purchase.
Many new phones such as the iPhone 4 and the iPad require Micro SIM cards, the iPhone 5 and iPad mini require Nano SIM cards.
There is an option to select your SIM card type during Step 1 of the purchase process (learn more)
Determine the zone for the country you are traveling to and use the table above to find the applicable rate. A per minute surcharge applies to call some non-key countries. *View applicable countries
- The cost of a call from Italy to a mobile in United Kingdom is 35p per minute.
- To receive a call in Germany is 9p per minute
All rates quoted in GBP. You are billed in 1 minute increments. A connection fee does not apply.
« Sending a text message from one European Union country to another EU country is 11p per text message. Sending a text message outside the European Union is 49p per text message
¶ There is a 25p per minute surcharge to receive calls on your US +1 number
» It costs 15p per text message to receive text messages on your US +1 number in all countries, except in the USA where it is 30p.
Prepaid Data is available for customers with applicable devices who wish to read and send emails and access the Internet using their mobile phone or tablet while traveling.
You can also use prepaid Data in the following ways:
If you're going to take your smartphone or tablet away with you, check out how much data you might use for commonly used apps like Facebook, Twitter and Skype.
How much does it cost?
Rates are based on kilobytes of data used, and start from 29p per MB (or 2.8p per 100KB) . View rates for all countries
Sending a 500KB photo via email using a smartphone will cost 15p in the UK, Germany, Italy and Spain - and £1 in USA & Canada
Find out more about coverage and configuring your phone for data.
All our products come with standard data rates and purchasing a Data Bundle (valid for 30 days) is a great way to get the best value mobile internet while you’re away in any of the countries listed below.
What are Data Bundles?
Data Bundles provide you with a separate credit balance which is used for surfing the web, emailing, streaming music and videos and all other kinds of data usage on your smartphone, tablet or laptop.
What’s more, because you’re buying more credit upfront our Data Bundles provide you with up to 200% additional bonus credit for use with data.
Please note: Data bundle credit cannot be used for Calls and Texting. See the table below for details.
|Bundle name||You Pay||You Get||Bonus Value|
|Lite Data Bundle||£40||£52||30% extra credit|
|Medium Data Bundle||£50||£100||100% extra credit|
|Heavy Data Bundle||£90||£270||200% extra credit|
Data bundles can be used in any of the following countries:
Aland Islands, Albania, Algeria, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bangladesh, Barbados, Belgium, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Cyprus (North), Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, Germany, Ghana, Gibraltar, Greece, Grenada, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jersey, Kazakhstan, Kenya, Kuwait, Laos, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Malta, Martinique, Mexico, Monaco, Montenegro, Montserrat, Morocco, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Nigeria, Norway, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, San Marino, Saudi Arabia, Sierra Leone, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, St Kitts & Nevis, St Lucia, St Martin, St Vincent & The Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad & Tobago, Turkey, Turks & Caicos, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Zimbabwe
Data bundles expire 30 days from activation. See activation details below.
Activating your bundle
You will need to activate the bundle shortly before you depart for your trip, or upon arrival. If you do not activate the bundle, it will not work and any data usage will utlise your standard credit balance.
To Activate your bundle, simply sign in to your account at rechargeminutes.com and click “Activate Data Bundle” on your account details page. Alternatively, you can dial 177 from your mobile when using our mobile service.
Voicemail is automatically enabled. An inbound caller will be directed to voicemail if the call is not answered within 30 seconds, if the phone is switched off or if there is no coverage. A text message will be sent to notify you of a new voicemail.
To listen to voicemail, dial 121 from your phone and press the call, send or OK key (ignoring any messages on the screen).
The messages will be played in order of last received. No charge applies in zone 1a or zone 1b.
To change your greeting message, dial 732 from your phone and press the call, send or OK key (ignoring any messages on the screen). No charge applies.
To disable voicemail, dial 866 from your phone and press the call, send or OK key (ignoring any messages on the screen).
To enable voicemail, dial 869 from your phone and press the call, send or OK key (ignoring any messages on the screen).
Dial 187 from your phone and press the call, send or OK key (ignoring any messages on the screen).
The account balance will be sent in a text message.
No charge applies.
Dial 181 from your phone and press the call, send or OK key (ignoring any messages on the screen).
You will be connected to the Self service recharge menu. Have your credit card handy.
No charge applies.
Dial 154 from your phone and press the call, send or OK key (ignoring any messages on the screen).
You will be connected to 24/7 Customer Service.
No charge applies in zone 1a or zone 1b.
This feature can be used to let your family and friends call you from landlines, payphones and US and Canada cell phones at no charge to themselves, saving them the cost of a call. To call you, they just dial a toll-free number provided by you and enter your phone number. You will be charged a 25p per minute surcharge to receive the call, in addition to the incoming per minute call rate for the country you are in.
To enable, dial 373 and press the call, send or OK key (ignoring any messages on the screen).
To disable, dial 282 and press the call, send or OK key (ignoring any messages on the screen).
Please note a call is not made. You will receive a message saying Toll Free Forwarding is either enabled or disabled.
Auto-recharge automatically recharges your account with £20 when your balance falls below £5. The automatic recharge is instantaneous and you receive a text message when it occurs.
Enable or disable Auto-recharge at any time by signing into your account online or by calling Customer service. You can also change the minimum balance and the charge amount.
To enable, dial 171 and press the call, send or OK key (ignoring any messages on the screen).
To disable, dial 393 and press the call, send or OK key (ignoring any messages on the screen).
Please note a call is not made. You will receive a message saying Auto Recharge is either enabled or disabled.
Calls to your phone number may be forwarded to any other number. You will be charged the standard rate for zone 1 landline or mobile, depending on whether the call is forwarded to a landline or mobile phone, and if a surcharge applies.
To enable, dial 102+ followed by the country code and number you wish to forward to (for example 102+18582742686), then press the call, send or OK key (ignoring any messages on the screen).
Turn disable, dial 103, then press the call, send or OK key (ignoring any messages on the screen).
You can link your international phone service to your Facebook account:
Comments left on your Facebook wall by Family and Friends will automatically be sent to you via text message for free. There is a limit of 20 free messages per day.
Your replies to these text messages will be posted on your Facebook wall. You will be charged the standard text message rate.
You can post updates to your Facebook wall simply by sending the update via text message to 8888. You will be charged the standard text message rate.
Click Here for more information
Your Global phone number and PIN are printed on the SIM card.
You can also find out your Global phone number by dialing 568 (using this service) - you will be sent a text message with your details shortly after.
Please keep the credit card sized SIM card holder in your purse or wallet. Calling and texting is automatically activated once you pick up a network for the first time.
When you receive your package, you should:
If you buy this service online, your US number will be sent to you printed on the welcome letter included in the package.
In-addition when you turn your phone on and pick up a network for the first time using this service, your US Number will be automatically sent to you via text message. You can also get your US number two other ways:
Using this service is a little different from normal calling but so easy!
^ If the call back does not happen, please refer to the following section on Prefix dialing.
Handset Requirement for Canada
Our Canada Service works on the Bell Mobility and Telus networks, which have 3G frequencies of 850 and 1900MHz. Phones that have either of these frequencies include: iPhone (5, 4S, 4, 3GS, 3G), Samsung Galaxy SIII, SII and Note, Nokia N8, and any Smartphones purchased from AT&T in the United States.
If you phone does support these frequencies, you must enter 2, followed by your PIN. If your phone does not have either of these frequencies, you must enter 1 followed by the PIN when turning your phone on. Please note, you will incur more expensive rates when entering 1 followed by your PIN, click here to find out more
Prefix dialing (how to make a call when call back does not occur)
If you are trying to make a call and the call back does not occur or if you hear a message saying the call cannot be completed, please do the following:
Dial *126* followed by the country code (1 in the United States), area code and phone number, followed by #.
If you wish to call 03 9010 0225 in Australia, dial *126*61390100225#
If you wish to call 0207-943-2772 in the UK, dial *126*442079432772#
If you wish to call 213-337-5555 in the US, dial *126*12133375555#
How to receive a call
Just like at home - when your phone rings simply answer the call.
Family and friends can call you for free
You're about to travel overseas and your family and friends think that it will be too hard and too expensive to call you. Toll-free calling is the answer! It makes it easy for family and friends to call you from landlines, payphones and US and Canada Cell Phones at no charge to them.
Here's what to do:
Your family or friends will not be charged if they are using a landline, payphone or US or Canada Cell Phone. You will be charged a 25p per minute surcharge to receive the call, in addition to the incoming per minute call rate for the country where you are.
Buying more calling time is simple. Use your American Express, Mastercard or VISA card to recharge to your account.
There are many easy ways to recharge your account.
If you're visiting the USA, you can purchase recharge vouchers from many of the largest and most well-known retailers, as well as thousands of independent locations across the country.
To ensure the retail location nearest you offers recharge vouchers, please use the following store locator.
What voucher should I ask for?
When in store ask the retailer for an ekit - Passport recharge voucher. $20, $30, $50 & $100 vouchers are available to purchase.
Using a landline, hotel or payphone (toll free call)
Note: a per minute rate applies to call a toll-free access number from your mobile phone.
Auto-recharge automatically recharges your account with USD $30 when your balance falls below USD $5.
Enable or disable Auto-recharge at any time by signing into your account online, by calling Customer Service or by dialing a short number on your phone (refer to Features). You can also change the minimum balance and the charge amount.
The automatic recharge is instantaneous and you receive a text message when it occurs.
Using the JT TravelApp, Avaliable for iPhone and Android, you can recharge, check your account balance, and account history while you are on the move. The TravelApp also features handy TravelTools including World Time, Weather and Currencies.
From landlines, hotels and payphones:
Note: a per minute rate applies to call a toll-free access number from your mobile phone.
From your mobile phone:
Download a print-friendly version of the User Guide Booklet (623KB PDF file).
For full service life and SIM expiration details, see here
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STA Travel Connect offers communication products and services for travellers including international mobile phones and SIM cards, phonecard, PC to phone calling, Travel tools and blog and 24/7 Customer support in seven languages.